As we review some of the best Internet Phone Systems for business lets discuss a few popular options businesses consider for VoIP Systems
Importance of Communication in Business
In the fast-paced world of business, effective communication is the key to success. It fosters collaboration, boosts productivity, and strengthens relationships with customers, partners, and employees alike. The emergence of Internet phone systems has revolutionized the way businesses communicate.
Benefits of Cloud-Based Phone Systems
Cloud-based phone systems, also known as VoIP (Voice over Internet Protocol) or IP PBX, provide a wide range of benefits, including cost savings, scalability, and integration with other business applications. In this article, we’ll compare five top internet phone system providers: Dialpad, Avaya Cloud Office, Vonage, GoTo, and RingCentral.
Best Internet Phone Systems for business
Dialpad
Features and Benefits
Dialpad is an AI-driven cloud phone system that offers voice, video, messaging, and meeting services. Key features include call routing, call recording, analytics, and integration with popular business tools such as G Suite, Office 365, and Salesforce. Dialpad’s Voice Intelligence (Vi) technology transcribes calls in real time and provides actionable insights.
Pricing and Plans
Dialpad offers three pricing tiers: Standard, Pro, and Enterprise. Prices start at $22.99 per user per month + Phone Rental for the Standard plan, which includes basic features like unlimited calling in the US and Canada, while more advanced plans provide additional features and support.
Avaya Cloud Office
Features and Benefits
Avaya Cloud Office is a flexible cloud phone system that combines voice, video, chat, and collaboration tools. It offers an intuitive interface, customizability, and integrations with over 100 popular business apps. Key features include auto-attendant, call forwarding, and call analytics.
Pricing and Plans
Avaya Cloud Office offers four pricing plans: Essential, Standard, Premium, and Ultimate. Prices start at $24.99 per user per month for the Essential plan, which includes basic features such as unlimited domestic calling, with higher-tier plans offering more advanced features and support.
Vonage
Features and Benefits
Vonage is a cloud-based phone system that provides voice, video, and messaging services for businesses. It offers advanced call routing, mobile and desktop apps, and integrations with popular CRM and collaboration tools. Key features include a virtual receptionist, call recording, and analytics.
Pricing and Plans
Vonage offers three pricing plans: Mobile, Premium, and Advanced. Prices start at $18.99* per user per month + Phone Rental for the Mobile plan, which includes basic features like unlimited calling and SMS in the US and Canada, *They also are loaded with administrative fees in their monthly billing.
with more advanced plans providing additional features and support.
VoiceOne PBX
Features and Benefits
VoiceOne is a bit different than most Internet Phone Systems as it uses a Hybrid Box or Special phone to create a special “PBX” that includes features like “Shared Hold” and more Call Flow options such as Direct Inbound ringing without an auto attendant. In this way you get a more traditional feel to your Internet Phone System.
Pricing and Plans
This system is charged by the Number of Digital VoiceLines and you purchase the phone and pay a small user fee in this model if you have more phones but make fewer calls your plan should be more competitive with more features. Given the custom nature of it you will need to reach out to a VoiceOne PBX dealer at 1-877-401-0076 to be connected to your closest dealer.
GoTo
Features and Benefits
GoTo is a comprehensive cloud-based phone system that offers voice, video, and messaging services for businesses of all sizes. It features a user-friendly interface, robust call management tools, and integration with popular business applications. Key features include voicemail-to-email, call parking, and real-time call analytics.
Pricing and Plans
GoTo offers three pricing plans: Basic, Standard, and Premium. Prices start at $22.95 per user per month + Phone Rental for the Basic plan, which includes essential features like unlimited calling within the US and Canada, with higher-tier plans offering more advanced features and support.
RingCentral
Features and Benefits
RingCentral is a leading cloud phone system that provides a complete suite of communication and collaboration tools, including voice, video, messaging, and conferencing. It offers advanced call management, seamless integrations with popular business apps, and top-notch security features. Key features include multi-level auto attendant, call monitoring, and team messaging.
Pricing and Plans
RingCentral offers four pricing plans: Essentials, Standard, Premium, and Ultimate. Prices start at $22.99 per user per month + Phone rental for the Essentials plan, which includes basic features like unlimited calls within the US and Canada, with more advanced plans providing additional features and support.
Comparison and Recommendations
the Best Internet Phone Systems for business
Factors to Consider
When choosing the best Internet phone system for your business, consider factors such as pricing, features, integration capabilities, and customer support. Additionally, consider the provider’s reputation and track record in the industry. Not all Internet Phone Systems are a like because the software they are built on is very different. Many Internet Phone Systems would be considered “Clunky” to some users who are looking for a more traditional office feel. Whereas those wanting more of a “Teams” or what is called “UCaaS” with video conferencing, collaboration tools, and staff chat or TEAMS integration would want something different.
Our Top Picks
Based on our analysis, RingCentral and VoiceOne PBX stand out as top choices for their comprehensive feature sets, integration capabilities, and strong customer support. However, the best solution for your business will depend on your specific needs and budget. If your looking for a more traditional office phone system feel VoiceOne PBX is the clear winner. If you’re looking for more of a collaboration model then RingCentral stands out.
Internet Phone System options
In our wrap-up on the internet phone systems have become essential tools for businesses to stay connected and competitive. Dialpad, Avaya Cloud Office, Vonage, GoTo, and RingCentral are all strong contenders, offering unique features and pricing plans. Evaluate your business needs and compare these providers to find the best fit for your organization.
FAQs
- Can I keep my existing phone number when switching to a cloud-based phone system?Yes, most providers allow you to port your existing phone number to their service.
- Is the call quality good with internet phone systems?Generally, call quality is excellent with VoIP systems, provided you have a stable and fast internet connection.
- Are cloud-based phone systems secure?Reputable providers prioritize security and implement measures to protect your data and communications. However, it’s essential to choose a provider with robust security features.
- Can I use my existing desk phones with a cloud-based phone system?In many cases, you can use your existing desk phones with an internet phone system, provided they are VoIP-compatible.
- Do I need any special hardware for a cloud-based phone system?No, you typically don’t need any special hardware for a cloud-based phone system, as they work with your existing internet connection and can be used with a variety of devices, such as smartphones, tablets, and computers. However, things like a POE Switch can eliminate the need for a phone power supply.
** with an inline Install most of these systems are plugin play and companies like VoiceOne PBX offer a white glove programming service and can even provide a technician for deployment.
This has been another Internet Phone System that may help you develop an informed plan to upgrade or acquire a phone system for your office.
