What Are Cloud Phone Systems?

Cloud Phones

In the era of digital transformation, businesses are constantly on the lookout for ways to streamline communication and increase productivity. One such innovation is the cloud phone system, a virtual phone system that allows businesses to make and receive calls over the Internet. Unlike traditional landlines, these systems rely on Voice over Internet Protocol (VoIP) technology, eliminating the need for physical phone lines and hardware.

What Are Cloud Phone Systems?

Types of Cloud Phone Systems

Cloud phone systems come in different flavors, catering to the diverse needs of businesses. The three most common types are:

Hosted PBX

Hosted Private Branch Exchange (PBX) is a cloud-based system where the entire telephony infrastructure is managed by a third-party service provider. The provider handles all aspects of the system, including hardware, maintenance, and upgrades. This allows businesses to focus on their core operations without worrying about managing a complex phone system.

Virtual PBX

A Virtual PBX is similar to a hosted PBX, but it offers a more basic feature set. It’s an affordable option for small businesses that don’t require advanced call-handling capabilities but still want to project a professional image with features like auto-attendants and voicemail.

SIP Trunking

Session Initiation Protocol (SIP) Trunking is a more advanced cloud phone system that connects an on-premise PBX to the internet. It offers businesses greater control over their phone systems, while still benefiting from the cost savings and scalability of VoIP technology.

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What are cloud phone systems like today

Benefits of Cloud Phone Systems for Businesses

Cloud phone systems offer a range of benefits that make them an attractive choice for businesses of all sizes.

Cost Savings

Switching to a cloud phone system can result in significant cost savings. Businesses no longer need to invest in expensive hardware or pay for installation and maintenance. The pay-as-you-go pricing models offered by cloud phone providers allow companies to save on both upfront and ongoing costs.


Cloud phone systems are incredibly scalable, allowing businesses to quickly and easily adjust the number of lines and features as their needs change. This makes them a perfect fit for growing businesses that need to accommodate an expanding workforce.


Employees can access cloud phone systems from anywhere with an internet connection, making it easy for remote teams and mobile workers to stay connected. This flexibility also enables businesses to adapt to changing circumstances, such as the shift to remote work during the COVID-19 pandemic.


Cloud phone systems offer improved reliability compared to traditional landlines. They often come with built-in redundancy, ensuring that calls are automatically rerouted in the event of an outage or network failure.

Advanced Features

Cloud phone systems typically include a wide range of advanced features, such as

a wide range of advanced features, such as call forwarding, auto-attendants, voicemail-to-email, call recording, and video conferencing. These features can greatly enhance productivity and streamline communication for businesses.

Now that you What Are Cloud Phone Systems are here are some to consider.

Top Cloud Phone Systems for Businesses

With numerous cloud phone system providers available, choosing the right one for your business can be challenging. Here are five top options to consider:

Avaya Cloud Office

Avaya Cloud Office is a popular choice for businesses seeking a robust and feature-rich cloud phone system. Their platform offers seamless integration with popular business applications, advanced call-handling capabilities, and excellent customer support.Avaya Cloud Office, is suitable for businesses of all sizes, from small startups to large enterprises. Although they tend to be a bit higher than other providers they have a long history


8×8 is known for its easy-to-use interface and affordable pricing plans. This cloud phone system offers a variety of features, including auto-attendants, call routing, and a mobile app for remote access. 8×8 is a great option for small businesses looking for a budget-friendly solution.


Zoom is a cloud phone system designed specifically for large enterprises with complex communication needs. Zoom Conferencing, and It offers advanced features like call analytics, CRM integration, and omnichannel customer support. With its reliable infrastructure and customizable plans, Zoom is an ideal choice for businesses seeking a scalable and powerful cloud phone solution.


dialpad is a versatile cloud phone system that caters to businesses of all sizes. With its user-friendly interface and extensive feature set, including video conferencing, team messaging, and call recording, dialpad is a solid choice for organizations looking to enhance their communication capabilities.

VoiceOne PBX

VoiceOne PBX  is a cloud-Hybrid phone system that focuses on security (HIPPA) and compliance, making it an excellent option for Medical Offices, Dental Offices, Independent Insurance agents, and because of its Hybrid feature also makes it nice for the small offices.  The Hybrid Function gives it more ease of Use with SHARED HOLD.  In addition to standard features like call forwarding and voicemail-to-email, VoiceOne PBX has provides things like call recording, and Call Track for businesses who want to track their advertising.

Wrapping Up

Choosing the best cloud phone system for your business can be a daunting task. However, by considering factors such as cost, scalability, features, and reliability, you can find a solution that meets your specific needs. Remember that investing in a cloud phone system can not only save your business money but also improve productivity and communication among your team members.


  1. What is a cloud phone system? A cloud phone system is a virtual phone system that allows businesses to make and receive calls over the Internet using VoIP technology.
  2. What are the benefits of using a cloud phone system for my business? Benefits include cost savings, scalability, flexibility, reliability, and access to advanced features.
  3. How do cloud phone systems compare to traditional landlines? Cloud phone systems offer more features, greater flexibility, and lower costs compared to traditional landlines.
  4. Can I use my existing phone number with a cloud phone system? Most cloud phone system providers allow you to port your existing phone number, ensuring a seamless transition for your business.
  5. Is a cloud phone system suitable for businesses of all sizes? Yes, cloud phone systems cater to businesses of all sizes, from small startups to large enterprises.


This has been another Cloud Phone System review that may help you develop an informed plan to upgrade or acquire a phone system for your office. What Are Cloud Phone Systems? We hope we answered it in this article.



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